Privacy Policy

Who We Are

Balkan Farms operates the website balkanfarms.ca and sells vintage-inspired home décor and gifts. We are based in British Columbia, Canada. When we say “we,” “us,” or “our” in this policy, we mean Balkan Farms.

What We Collect

We collect only what we need to process your order and communicate with you:

• Name and email address (when you contact us or sign up for notifications)
• Shipping address and phone number (when you place an order)
• Order history and transaction details

We do not collect payment card numbers directly. Payment processing is handled by our third-party payment processor, which maintains its own privacy and security standards.

How We Use Your Information

• To fulfill and ship your orders
• To communicate with you about your order or inquiry
• To send restock notifications and announcements (only if you opted in)
• To comply with applicable Canadian law

We do not sell, rent, or trade your personal information to third parties. We do not use your data for targeted advertising.

Canadian Privacy Law

We operate under the Personal Information Protection and Electronic Documents Act (PIPEDA) at the federal level, and the Personal Information Protection Act (PIPA) of British Columbia. Under these laws, you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for non-essential communications at any time
• Request deletion of your personal information, subject to legal retention requirements

Cookies and Analytics

Our website uses Cloudflare for hosting and performance. Cloudflare may set functional cookies necessary for site operation. We use Cloudflare Web Analytics, which does not use cookies and does not track individual visitors. We do not run third-party advertising trackers on this site.

Data Retention

We retain order records for as long as required by Canadian tax law (generally six years from the end of the tax year). Communication records are retained for as long as needed to resolve your inquiry. You may request deletion of non-essential data at any time.

Third-Party Services

We use a limited number of third-party services to operate: Cloudflare (hosting and analytics), a payment processor (for checkout), and a shipping carrier (for delivery). Each of these services processes only the minimum data necessary to perform its function.

Contact

If you have questions about this policy or want to exercise your privacy rights, contact us at info@balkanfarms.ca.