Frequently Asked Questions

No. Our pieces are vintage-inspired reproductions — designed and crafted to evoke the character of old-world European décor, but made new. We are transparent about this. Reproductions allow us to offer consistent quality, availability, and price points that genuine antiques cannot. We believe a well-made reproduction that you actually use is better than a fragile original kept under glass.

It varies by piece and is listed on each product page. We work with solid wood, cast iron, ceramic, hand-blown glass, natural linen and cotton, and reclaimed or reclaimed-style finishes. We avoid cheap plastics and MDF where quality alternatives exist. When in doubt, the material section of each product listing is your best reference.

Care instructions are listed on each product page. As a general rule: wipe wood pieces with a dry or barely damp cloth and avoid prolonged moisture exposure; hand-wash ceramics and glassware rather than using a dishwasher; spot-clean textiles unless the label says otherwise. Pieces with aged or patinated finishes should not be polished — the patina is part of the character.

Yes. We ship to all provinces and territories within Canada. We do not currently ship internationally or to the United States. All orders ship from British Columbia.

Orders are typically processed within 1–3 business days. Delivery estimates after shipping: British Columbia 2–5 business days; Alberta, Saskatchewan, and Manitoba 4–7 business days; Ontario and Quebec 5–10 business days; Atlantic provinces and territories 7–14 business days. These are estimates, not guarantees. Larger or heavier items may require additional handling time.

Shipping rates are calculated at checkout based on your location and the weight and dimensions of your order. Home décor items vary significantly in size and weight, so rates reflect the actual cost of getting your pieces to you safely. We do not mark up shipping.

We offer a 30-day return policy on all items. If you are not satisfied with your purchase, contact us within 30 days of delivery. Items should be returned in their original condition and packaging where possible. See our returns page for the full process.

Email us at info@balkanfarms.ca with your order number and the reason for the return. We will respond within 1–2 business days with return instructions. Refunds are issued to your original payment method once we receive and inspect the returned item.

Yes. Gift wrapping is available as an add-on at checkout. We use kraft paper and natural twine in keeping with the brand aesthetic. You can also include a handwritten gift note — just add your message in the notes field at checkout.

We accommodate some custom requests, particularly for colour or finish variations on items we carry. Custom orders are handled case by case. Contact us at info@balkanfarms.ca with your request and we will let you know what is possible. Lead times for custom pieces are longer than standard orders.

Dimensions are listed on every product page. We recommend measuring your intended space before ordering, especially for larger decorative objects and furniture-adjacent pieces. If you have questions about scale or proportion, reach out — we are happy to help you figure out what will work.

Contact us at info@balkanfarms.ca as soon as possible with your order number and a photo of the damage. We will arrange a replacement or full refund including shipping costs. We pack our items carefully, but damage during transit does occasionally happen and we stand behind every order.